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Do you provide a written
agreement?
Yes we provide a
contract.
All terms are clearly stated in plain English.
Are you a
legitimate business and do you carry insurance?
Yes, Mystic M DJ
Services is a fully licensed business registered
in the province of Ontario. We are a member of
Better Business Bureau (BBB) of Mid-Western
and Central Ontario. We carry a 2 million
dollar liability insurance per event if anything
should go wrong.
We have not had a
claim since we've started in 2000.
Are you a
member of any organizations?
Yes, we are a
member of
Canadian Disc jockey Association (CDJA) and
Better Business Bureau (BBB) of Mid-Western
and Central Ontario. We are also AVLA licensed
through CDJA.
Do you have backup equipment and
deejays?
Yes, we
have backup equipment available. Even the most
professional electronic equipment can fail. Even
though we've preformed at hundreds of events and
none of our equipment has ever failed, we still
assure you we always bring extra equipment just
as a precautionary measure. There will always
be an extra DJ on call at all our events. If an
incident
were to occur (which would most likely be
never, but could) we have an extra DJ on call.
Is your equipment of professional
quality?
We use state of
the art DJ and lighting equipment. We guarantee,
we will never use any home electronic stereos.
We only use brand name DJ
equipment from manufactures such as; Denon, Behringer, Stanton,
Shure, Technics and American DJ as well as
custom hand made speakers.
The banquet
hall has their own built in speakers, amp and
equipment. Are you able to connect your
equipment to it?
A simple answer is
no. We do not want to be held responsible for
anyone else's equipment malfunctioning. If
something were to happen then we would endure
the cost of damage and our insurance rate would
increase.
What is your music
selection like?
We have a huge selection of over
10,000 songs all AVLA
licensed in our catalog including;
classic rock, rock n' roll (50-60's), disco
70's, new wave 80's, top-40, hip-hop,
electronic, ethnic and more! Any music from
1920's till the hits of today. Our catalogue is
updated on a monthly basis.
Will you listen to my music
suggestions?
You can request any song from any style of music including
ethnic. Our deejays are able to take song
requests at the events. You are also able to
provide your own music CD's for the DJ to play.
Each DJ has a huge selection of music for you to
choose from.
We suggest a
balance of 33% your requests, 33% guest picks
and 33% from our expert DJ/MC.
Do you play music
on your computer?
We use audio or MP3 compact discs
(CDs). We will never play music that is on our
computer. We bring our computer with us to
access the music catalog. Laptops, and computers
generally have a tendency to fail, freeze,
glitch or crash and thus are not a reliable
source to be playing music on.
What if I can't
find a song I want in the music catalog?
If you cannot find the song that you want for
your event, it may be that we have not yet
indexed the song or do not own it. Please let us
know (no later then 2 weeks prior to you event)
and we'll do
everything to acquire the song(s) you desire.
Will you play the music at an
appropriate level?
Our biggest
concern is the volume level of the music. Our
deejays
know to keep the volume at a level appropriate
for the guests, especially during cocktails and
the dinner hour.
Is the music all
legal?
Yes, all our music
is legal - AVLA licensed. For information please
contact CDJA at
www.cdja.org
Do you provide
karaoke?
Unfortunately we
do not provide karaoke service, however we can
recommend you to one of our partners. We are
thinking to add this service in the near future.
Can you provide
us with a live band or musician?
We are a
mobile disc jockey company, we do not play in a
live band, but we can arrange for you to have a
live musician,
through one of our partners.
Does the DJ dress
appropriately?
The DJ will dress
according to your event. For weddings suit and
tie or dress will be worn, unless notified
differently from the client. Other occasions -
shirt and tie, or business casual.
Do you do more than just play
music at the affair?
Most affairs
involve more than playing music. It is important
to have a DJ who is capable of playing the
music, handling the announcements and
help coordinate the affair.
Will you listen to my concerns
and input?
A professional DJ
is aware that they can't possibly know every
aspect of music and entertainment. Your input
and suggestions are always welcome!
Do you provide games at your
parties?
Yes, we provide
limbo dancing and other games on request. Plus
we give away free glow bracelets to your guests.
Anyone can play
music, why should we hirer you?
It’s more than
just having 20,000 titles in in your
collection... It's more than just pushing play
on the CD player. Anyone can "just play music".
The real talent is knowing what song to play and
when to play it, thus creating a full dance
floor at all times.
I am still not
sure why to hirer your company vs the big guys?
Simply because we
make your special day unforgettable. We ensure
everything runs smoothly, from the first dance
to the throwing of the bouquet, making certain
you have the time of your life. We guide you
step-by-step from the day you call us to the day
of the big event. With our competitive pricing,
state of the art equipment, friendly and helpful
staff we guarantee that you'll remember your
important celebration for years to come and that
is a promise!
Do you require a
deposit?
It is important to
book early to ensure that we have secured the
date you are requesting. We require 20% deposit
at the time of signing the contract. Remember
the earlier you send in your contract and
deposit, ensures you have your date
reserved. The rest of the payment is required 2 weeks
before the event.
What is your
cancellation policy?
You can cancel
your
event within 7 days of your date. The
deposit is non-refundable, however the deposit is
transferable to another date (within 12 months).
I
have a friend that will DJ my wedding for less
then $300. Can you beat it?
No we can't beat that. To our knowledge, we know
of no professional registered, licensed and
insured DJ company that has the expensive
professional equipment, music library and the
experience to host a successful event within the
price range. After all, the companies who charge
more, usually have a proven record of success
because that is that is why they have become a
leader in the region. If you consider your
budget that you spend on your hall, food,
drinks, decorations, invitations and so on, you
will probably find that you've left the DJ till
the end to hire. Now consider this... When all
the folks who attended your function go home at
the end of the night and the reminisce about the
party of the previous evening, what do you think
they will remember most? The food? The
decorations? the hall? NOT IN YOUR WILDEST
DREAMS! What they remember is the great time
they had! They will remember if the music and
the action was HOT or NOT!
I
still want my friend to do the DJing for less
then $300. I like the price.
We suggest you
look around for quality DJ service and not the
price. Just a few questions to ask yourself.
Does the DJ have back up equipment or back up
DJs if something should go wrong? Does the DJ
have an AVLA license? If not, a registered AVLA licensing person could check, and
the DJ
could either receive a warning or be shut down.
Does the DJ have insurance? What happens if one
of your guests injures themselves, then the DJ
is not covered and it could lead to
complications for the DJ, the party organizer or
the bride and groom. Then what will happen to
your special event? Don't settle for the
cheapest deal. The cheapest deals often result
in overall poor service and may even destroy
your special event.
What are your rates?
Check out our
packages section of the website for packages and
price information. Prices depend on a few
factors - the package you choose, date and time of
your event, location and add-ons such as; lighting and
special effects.
Is the setup and
take down of equipment included in the time and
cost?
Yes, absolutely!
All packages include free setup and take down of
all equipment. We'll arrive at least 1 hour
before the show commences to setup.
What about overtime?
Yes we charge for
overtime. If you require overtime, additional
hours are $80 per hour. This is
paid on the same day after the event to
the DJ in cash or it can be paid anytime before
the scheduled event in person or online.
Why
should I hire a professional DJ vs a band?
While bands can be entertaining
to watch because of a live performance, a
professional DJ can provide a much larger
variety of music of any style, with no breaks. A
professional DJ can set up quickly and doesn't
take up much space. DJs will also coordinate
your event and keep things running smoothly.
Do you take breaks during the
contacted time?
The music will
never stop. We guarantee there will be music
playing from the time we setup till the time we
take down our equipment, unless specified by the
client. If our DJ for whatever reason requires
to excuse himself for a few minutes to get
dinner or use the restroom he or she will put on
a mix CD.
Do we need to provide the DJ with
dinner?
Although it's not
necessary, we would appreciate if you could
provide meals for our DJ team.
How far do
you travel?
Although most of
our gigs are located in the Greater Toronto
Area, we are able to travel anywhere in Ontario.
There is an extra travel cost for locations
outside of Toronto. We charge 50 cents for every
kilometer beyond 80km.
Will there be 1
or 2 DJs at our event?
Usually there is
only need for one DJ at your event, unless you
specify a larger package which requires 2 DJs. There might be
times when we train and would need to
bring in the 2nd DJ.
Are your DJs
microphone trained as well?
Disc jockeys are
people who play music for a crowed and MCs (or
emcees)
(Master of Ceremonies) are generally people that
host a party and are controlling the
microphone. All our DJs
are microphone trained and good public
speakers, however if you wish to have one of
your guests be the MC that is alright with us.
If we are not
satisfied with your service, would you provide
us with a refund?
If you are not satisfied with our service, we will
provide a full 150% money back guarantee
(according to our terms).
How far in
advanced should we book your services?
We suggest you
book us at least 3 months prior to
your event, due to the demand for our services,
our schedule fills up quickly. In some rare
cases our clients have booked us 2-3 weeks prior
to their date. If this occurs then we can not
guarantee that any requests will be played.
What are your
payment methods?
We accept cash, cheques, money order or credit cards (Visa,
Mastercard or American Express).
In order to
reserve your service is it necessary to meet at
your office?
No this is not
necessary. We can discuss your event by
phone or email and we'll send you the contract
by post or email.
How do I go by
booking your service?
Simply call or
email us and we'll guide you through the
process.
Any other
questions?
Please
contact us
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